Do you have a question about Scooteretti products or services?
We are here for you.
OTTAWA TRAIN YARDS
100 Trainyards Drive, Unit 32
Ottawa, Ontario
K1G 3S2
sales@scooteretti.com
STORE HOURS
Monday - Friday: 9:30am - 5:00pm
Saturday: 9:30am - 5:00pm
Sunday: Closed
613-244-0000
1-888-542-9910
CONTACT US
Message Us
Our team would love to connect with you! Please fill out the online support request form here and we'll get you in touch with a Scooteretti® expert. Of course, you can always call us or drop by our Ottawa - Gatineau area superstore store anytime as well!
Frequently Asked Questions
Do you repair all brands of electric bikes?
Due to the high demand for our specialty services, we only providing service to customers who have purcahsed a bike from us only or that are powered by the Bosch eBike system.
If you have an ebike with a Bosch system, we may on occasion have availability to offer service. Please contact our customer support team for availability.
I need technical support for a product purchased elsewhere. Who can I speak to?
Unfortuantely we only offer technical support on the products we have sold. We suggest reaching out to the retailer or manufacturer of where the product was purchased from for assistance.
Do I need to set up an account to place an order?
You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.
Do you ship internationally?
Smaller like items such as spare parts and accessories can be shipped worldwide.
For ebikes we only ship within Canada.
How long does it take to ship an order?
We typically ship all in stock orders within 1 business day (Monday-Friday) excluding holidays.
How long does it take to receive my order?
As we ship worldwide shipping times will vary greatly depending on the shipping method selected. This can range from express next day service to up to 14 days.
If you have questions about shipping times to your location, simply contact our support team for asssitance.
Do you offer financing options?
Indeed we do. We have fast and easy financing available at the checkout*. Simply select one of our financing options as a method of payment and the system will walk you through the easy to follow steps.
*available for Canadian residents only at this time.
I have a question about your products and need help.
No worries our gurus are here to help. Simply reach out to us via one of the following methods that's easiest for you:
- Local Phone: 613-244-0000
- Toll Free: 1-888-542-9910
- Email: sales@scooteretti.com
- Online Consultation (ebike sales only): Help me choose an ebike
What is your return policy?
Please click here for our return policy.
As we live 4 hours away from Scooteretti we decided to try their online video consultation. Not only did it save us time and money, it was like we were in the store with them. The experience was simply amazing, and we love our electric bicycles from them.
3 Ways
We're Here Here To Help You
OK there's most likely more, but here are the most popular.
At Scooteretti, we believe choosing the right electric bike should be simple, informed, and tailored to you. That’s why we offer complimentary, no-obligation consultations designed around your needs and your schedule. Whether you prefer visiting us in-store at our Ottawa showroom, speaking with our team by phone, connecting through a video call, or exchanging details by email, our experts are here to guide you every step of the way. From riders in Ottawa and Gatineau to customers across Ontario, Quebec, and anywhere in Canada, we make it easy to get personalized advice, compare models, and confidently select the perfect eBike for your lifestyle.. BOOK NOW
At Scooteretti, we believe choosing the right electric bike should be simple, informed, and tailored to you. That’s why we offer complimentary, no-obligation consultations designed around your needs and your schedule. Whether you prefer visiting us in-store at our Ottawa showroom, speaking with our team by phone, connecting through a video call, or exchanging details by email, our experts are here to guide you every step of the way. From riders in Ottawa and Gatineau to customers across Ontario, Quebec, and anywhere in Canada, we make it easy to get personalized advice, compare models, and confidently select the perfect eBike for your lifestyle.. BOOK NOW
