Scooteretti® was founded in Ottawa in 2010 by William "Will" Leishman, who began importing premium electric scooters into the Canadian market. The name blends "Scooter" with an Italian flourish, honouring his grandmother's heritage.

The product lineup has evolved since then, but the focus on quality, detail, and customer-first service hasn't changed.

A two-member Executive Board leads the company, each responsible for a major business area. William Leishman, CEO, oversees Global Operations.

Yes — our retail superstore is in Ottawa's Trainyards, open 6 days a week, with a full selection of electric bikes and accessories plus Canada's only Bosch eBike Certified Expert service centre.

100 Trainyards Drive, Unit 32, Ottawa, Ontario, K1G 3S2. Stop in for a coffee, tea, or sparkling water — we'd love to meet you. Prefer to call ahead? Reach us locally at 613-244-0000.

We're Canada's only Bosch eBike Certified Expert retailer — a designation we've held since 2016 and the industry's highest standard for sales and service expertise.

Unlike many online-only "biggest and best" claims, our Ottawa showroom and service centre are real, and every customer is welcome to see them firsthand. We also back every sale with free, lifetime access to our expert staff, who ride the bikes they sell.

Yes — we post product walkthroughs and how-to videos regularly. Watch on YouTube.

Yes. Under Ontario's power-assisted bicycle rules, e-bikes capped at 500W and 32 km/h assisted speed can be ridden on most roads, bike lanes, and multi-use pathways without a licence, insurance, or plate. Riders must be at least 16, and — unlike regular bicycles — every e-bike rider, regardless of age, is required to wear an approved bicycle or motorcycle helmet.

Some controlled-access highways and municipal paths in Ottawa and Gatineau restrict motorized bikes, so it's worth a quick check before you ride somewhere new. Ontario is also reviewing updated e-bike rules for 2026 (a proposed two-class system is under review), so the specifics can shift — see the official Ontario e-bike rules or our own e-bike wattage law breakdown for the latest, or ask our team in-store.

Most of our Bosch-powered e-bikes cover roughly 40–100+ km per charge, depending on battery capacity, terrain, assist level, and rider weight. Larger batteries (like Bosch's 625Wh and 750Wh PowerTube) push well past 100 km in eco mode.

Not sure what range you need for your commute or weekend rides? Book a free consultation and we'll match you to the right battery.

Yes — we're Canada's only Bosch eBike Certified Expert Service Centre, so we handle Bosch motor diagnostics, battery testing and replacement, firmware updates, and full tune-ups in-house in Ottawa.

Likely, yes. We try to keep our catalogue current, but occasionally a supplier item isn't listed yet. Contact us and we'll do our best to source it.

Email sales@scooteretti.com · Local 613-244-0000 · Toll-free 1-888-542-9910

Absolutely — there's no such thing as a dumb question. Book a free 1-on-1 consultation, in person, by phone, or by video, and one of our experts will help you find the right fit with no pressure and no pushy sales tactics.

Every Scooteretti shipper is trained and certified under Transport Canada's Transportation of Dangerous Goods (TDG) regulations for air, sea, and ground shipping.

Lithium-ion batteries are classified as dangerous goods worldwide — improperly shipped batteries carry real fire and legal risk. We hold an onsite Transport Canada certificate of full compliance, so yours ship the right way, every time. See Transport Canada's official lithium battery guidance for the regulatory details.

Visa, MasterCard, PayPal, Shop Pay, Apple Pay, Google Pay, Interac (in-store only), and bank transfers from Canadian financial institutions.

Note: PayPal is not available for pre-order payments.

First, double-check your payment details. If a credit card issue persists, contact your card issuer. Still stuck? Our Customer Service team can help.

Email sales@scooteretti.com · Local 613-244-0000 · Toll-free 1-888-542-9910

Pre-orders reserve items from our newest collections before general availability. Estimated ship dates appear on the product page and may shift.

Deposits are non-refundable unless 90 days pass the estimated delivery date without fulfillment — in that case, we refund you in full.

Orders shipped within Canada are taxed based on destination — for example, 13% HST in Ontario or 5% GST in Alberta — shown automatically at checkout.

Orders shipped outside Canada aren't charged Canadian sales tax, though duties or import taxes may apply on delivery.

Yes — flexible financing is available on eligible electric bikes, so you can spread the cost over monthly payments instead of paying all at once.

See current terms, eligibility, and how to apply on our Financing page.

Our financing partners offer a range of plans, and eligibility depends on the provider's own approval process rather than anything specific to Scooteretti. The Financing page outlines current options so you can see what fits before applying.

Our Ottawa warehouse and retail superstore, or in some cases directly from the manufacturer.

Typically within 1–2 business days. E-bikes and some special items take a bit longer for inspection, assembly, and protective packing.

No movement after 3 business days? Email sales@scooteretti.com.

You'll receive tracking information as soon as your order ships. Allow up to 1 business day for it to appear on the carrier's site.

Orders over $99 ship free within Canada and the continental US. We partner with UPS, FedEx, DHL, Canpar, and Purolator, and you can choose your preferred carrier at checkout on paid shipments.

Note: dangerous goods shipments, like batteries, may have carrier restrictions — we'll contact you with alternatives if needed.

One of our customer service representatives will reach out with an expected ship date as soon as we know it.

We ship daily to 130+ countries. Don't see yours at checkout? Contact us for help.

We're sorry to hear that. See our shipping page for next steps, and our team will take it from there.

We stand behind every product we sell and want you fully satisfied. Most items are eligible for return.

Read the full return policy. Note: special order deposits are non-refundable and non-returnable.

5–7 business days for domestic orders; 7–16 days for overseas deliveries. Exact timing is confirmed in your order email.

Yes. Find an identical, in-stock product at a lower price from another authorized Canadian retailer, and we'll match it — then beat it by 10% of the difference.

Email our customer service team at sales@scooteretti.com and request a price match. Include a link to the identical product where it's advertised at a lower price, along with the price and shipping cost.

We'll verify the details and apply your price match — plus an extra 10% of the difference — to your order.

Click "Forgot your password?" on the login page and follow the steps. Still stuck? Contact us for help.

Email sales@scooteretti.com with your name and the email address on your account, and we'll take care of it.

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Email us via our Contact page — expect a reply within 1 business day.

Or call 1-888-542-9910, Monday to Saturday, 10 AM–5 PM EST.

We offset shipping emissions through Planet, part of the Shopify Sustainability Fund, which channels contributions into verified carbon removal technology.

We're also a Call2Recycle partner collection site for used e-bike batteries, and our service centre uses biodegradable, VOC-free cleaning and lubrication products.

Many do. Bosch's global operations reached climate neutrality in 2020 across 400 locations. Riese & Müller is building a transparent, sustainable supply chain. Cube uses recycled packaging and materials, with production partly powered by solar and cogeneration.

Check our Careers page for current openings and how to apply.